Website Care Plans

Always here to help you
Website maintenance: Long gone are the days of “Set it and Forget it”. The Internet is no longer a static place. Having a WordPress website means maintenance. At the very least, you’ll need to be sure your site is secure, is being backed up, and your software is up to date.

Maintenance & Reports

Dedicated support for your WordPress website – this includes security updates, performance scan, software updates which is all detailed in a monthly report.

Support Time

With your dedicated support time you can make requests regarding majority of your needs:

Bug fixes
Performance improvements
Content updates
Design updates

Off-site Backups

Your site will have daily, off-site backups. This ensures that in the event of a catastrophic event, your site can be easily recovered.

 

Outsource website maintenance of your site to us

Never again worry about updating software.

Stop worrying about website back ups.

Are you worried that your site will be hacked.

We can do all the website maintenance for you.

Let us do the heavy lifting while you run your business!

* does not roll over

Frequently Asked Questions

Am I locked into a contract?
No, you may cancel at any time.
How do I cancel?
Just send us an email to info@graphene.digital and we’ll take care of the rest.
Do you guarantee my site won't get hacked?
We can’t make such guarantees, however, the processes we have in place make being hacked much less likely. If you combine our practices with strong passwords and good security configurations, you can sleep at night knowing your site is secure. Strong passwords are a must.
Do my Support Time minutes roll over?
No. Use it or lose it. The support time included in the package is at a reduced rate.
What's included in the maintenance report?
Each month you’ll receive a detailed maintenance report that includes details about stored backups, updates that were completed, optimisations that were completed, analytics data, and security scans.
How do consulting calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Standard and Premium care plans. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

My website wasn't built by Graphene Digital?
We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.
What can I use the Support Time for?
You can use the time for content update requests and small design improvements or anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Graphene Digital Marketing
14 Gilbert Way, Berkhamsted,Herts, HP4 3JF
info@graphene.digital

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